Consumer Financial Protection

The Consumer Financial Protection Bureau (CFPB) has set up a Consumer Response function to help consumers find answers to inquiries about consumer financial products and services and to respond to consumer complaints regarding the business practices of banks and other institutions supervised by the CFPB.

Consumer Response is currently handling complaints and inquiries related to: credit cards, mortgages, and Federal Reserve-regulated financial institutions with assets of $10 billion and greater.

In addition, the CFPB offers referral services to the HOPE™ hotline for homeowners who are behind on their mortgage and in need of help, and to the independent consultant managing intake for the Independent Foreclosure Review process. Inquiries and complaints for all other products and services should continue to go to the prudential regulators.

For an inquiry or complaint, you can go to CFPB’s online complaint form, available on CFPB’s website: http://www.ConsumerFinance.gov

or, call their TOLL-FREE PHONE HOTLINE - 855-411-CFPB (855-411-2372)